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From $15\u002Fuser\u002Fmonth annual.","https:\u002F\u002Fwww.nextiva.com\u002Fnextiva-pricing#cta-popup",{"id":265,"extension":266,"items":591,"meta":601,"stem":299,"__hash__":300},[592,593,594,595,596,597,598,599,600],{"slug":60,"name":269,"color":270,"glow_color":271,"description":272,"icon":60},{"slug":112,"name":274,"color":270,"glow_color":271,"description":275,"icon":112},{"slug":92,"name":277,"color":270,"glow_color":271,"description":278,"icon":92},{"slug":23,"name":280,"color":270,"glow_color":271,"description":281,"icon":23},{"slug":77,"name":283,"color":270,"glow_color":284,"description":285,"icon":77},{"slug":5,"name":287,"color":270,"glow_color":284,"description":288,"icon":5},{"slug":45,"name":290,"color":270,"glow_color":271,"description":291,"icon":45},{"slug":146,"name":293,"color":270,"glow_color":271,"description":294,"icon":146},{"slug":134,"name":296,"color":270,"glow_color":271,"description":297,"icon":134},{},{"id":603,"axes":604,"brand_color":634,"brand_color_2":635,"brand_color_2_light":636,"brand_color_light":636,"brand_glow":637,"btn_text_color":636,"category":146,"cons":638,"extension":266,"faq":645,"good_for":662,"has_trial":649,"letter":667,"logo_class":668,"meta":669,"name":670,"prices_verified":636,"pricing_features":671,"pricing_note":713,"pricing_plans":714,"pricing_url":728,"pros":729,"quick_verdict_heading":738,"quick_verdict_label":739,"quick_verdict_paragraphs":740,"related_comparisons":743,"related_tools":744,"research_sources":636,"review_sections":759,"score":800,"skip_if":801,"slug":806,"starting_price":717,"starting_price_unit":636,"stem":807,"subtitle":808,"tagline":809,"testing_hours":24,"trial_days":636,"trial_label":810,"trial_url":811,"trust_points":812,"updated":815,"use_brand_color":816,"verdict_label":817,"__hash__":818},"tools\u002Ftools\u002Fsupport\u002Fquo.yaml",[605,611,615,620,624,628],{"key":606,"name":607,"desc":608,"score":609,"bar_pct":610},"setup","Setup & Onboarding","Business number in minutes, 7-day trial, free number porting, mobile + desktop apps",4.4,88,{"key":612,"name":613,"desc":614,"score":609,"bar_pct":610},"ux","Day-to-Day UX","4.7-star app rating, shared team inbox, call summaries, clean mobile and web interface",{"key":616,"name":617,"desc":618,"score":28,"bar_pct":619},"depth","Feature Depth","VoIP + SMS + Sona AI + recording + CRM integrations; phone-only, no ticketing",80,{"key":146,"name":293,"desc":621,"score":622,"bar_pct":623},"100% response rate on negative reviews within 48h - exceptional for the category",4.3,86,{"key":625,"name":626,"desc":627,"score":622,"bar_pct":623},"price","Price-to-Value","$15\u002Fuser annual is competitive; Business at $23 adds AI + recording + CRM; SMS fees apply",{"key":629,"name":630,"desc":631,"score":632,"bar_pct":633},"portability","Data Portability","API on all plans, call recordings exportable, number porting in and out, CRM sync",3.8,76,"#1ABBFB","#0075DD",null,"rgba(26,187,251,0.5)",[639,640,641,642,643,644],"Phone and SMS only - Quo does not handle email tickets, live chat, or knowledge base self-service; teams that want a full-stack customer support operation need a separate helpdesk alongside Quo","SMS messaging in the US requires Campaign Registry registration - a $19.50 one-time fee plus $1.50-$3\u002Fmonth per use case for carrier compliance; this is industry-standard but adds to the effective monthly cost and requires a registration process before texting is fully enabled","Sona AI agent credits are limited on the free tier - 1,000 included credits per month handles 10 AI calls; businesses with high after-hours call volume need to purchase additional credit tiers starting at $25\u002Fmonth for 40 calls","AI call summaries and transcripts require the Business tier - the $15 Starter plan does not include AI post-call summaries; teams that want to review every call and share context across the team need Business ($23\u002Fuser\u002Fmonth) or above","Account flagging for call volume patterns - verified users report accounts being flagged as suspicious when call volumes change, creating operational disruption for legitimate businesses experiencing growth or campaign activity","International calling is an add-on - Quo's per-minute and per-message rates apply for countries beyond the US and Canada; businesses with frequent international calling need to model those costs separately",[646,650,653,656,659],{"question":647,"answer":648,"open":649},"What is the difference between Quo and a traditional business phone system?","Traditional business phone systems require hardware (desk phones, on-premises PBX servers) or complex VOIP configurations managed by IT. Quo is software-only - your existing iOS, Android, Mac, Windows, or web browser becomes your business phone. The key advantage is the shared team inbox: when a customer calls or texts your business number, every team member sees the full conversation history, and anyone can respond without the customer noticing they are talking to a different person. Quo also includes Sona AI for after-hours call handling, call summaries, and automatic CRM logging - features that traditional business phone systems do not provide without additional services.",true,{"question":651,"answer":652},"What is Sona and how does it handle calls after hours?","Sona is Quo's AI agent - a voice AI that answers calls when your team is unavailable. When a customer calls outside your business hours, Sona picks up, introduces itself as your business's assistant, collects the caller's name, callback number, and reason for calling, and either routes the call or notifies the appropriate team member to follow up. Sona is included on all Quo plans with 1,000 free automation credits per month (10 calls). Additional credits are available starting at $25\u002Fmonth for 40 calls. Sona's greeting and information collection script are customizable through the Quo dashboard without technical setup.",{"question":654,"answer":655},"Why is there a Campaign Registry fee for SMS, and how much does it cost?","The Campaign Registry (TCR) is a third-party agency required by the major US mobile carriers (AT&T, T-Mobile, Verizon) to register all businesses that send text messages to their customers. Registration costs a one-time fee of $19.50 for the initial review. After registration, a monthly maintenance fee of $1.50-$3 per use case applies. This fee is not a Quo revenue item - it goes to The Campaign Registry. All business SMS platforms in the US require this registration; it is industry-standard carrier compliance, not a Quo-specific cost. Without registration, messages to US carriers may be filtered or blocked. Registration typically takes several business days to process.",{"question":657,"answer":658},"Does Quo replace a helpdesk like Freshdesk or Zendesk?","No - Quo handles phone calls, SMS messages, and voicemails. Helpdesks like Freshdesk and Zendesk handle email tickets, live chat, knowledge bases, and SLA management. They address different channels. Many teams use both: Quo for phone and SMS customer communication, and a helpdesk for email and ticketing. Quo's HubSpot and Salesforce integrations on Business tier help bridge the two by logging call activity to the CRM that your helpdesk likely also integrates with, keeping customer history connected across systems.",{"question":660,"answer":661},"Can I keep my existing business phone number when switching to Quo?","Yes - number porting is included at no additional cost. You bring your existing business number to Quo through the standard carrier porting process, with Quo providing guidance and support through the transfer. The port does not require downtime for your business - calls continue to reach your existing number until the cutover is complete, at which point they redirect to Quo. The porting process typically takes 7-10 business days depending on your current carrier. You can also port your number out of Quo to another provider if you switch in the future.",[663,664,665,666],"Small and growing businesses that want a professional business phone number shared across a team - without giving employees personal numbers, without buying hardware, and without managing a PBX","Sales and support teams that handle a significant portion of customer interactions by phone and SMS, and need full conversation history visible to whoever picks up next","Businesses that want 24\u002F7 call coverage without 24\u002F7 staffing - Sona AI handles after-hours calls, collects information, and routes to the right person so no call is fully missed","Teams already using HubSpot or Salesforce who want calls, texts, and voicemails automatically logged to the CRM without manual entry","Q","l-quo",{},"Quo",[672,676,680,683,687,691,695,698,701,704,707,710],{"label":673,"values":674},"Phone number per user",[675,675,675],"1 (local or toll-free)",{"label":677,"values":678},"US & Canada calling",[679,679,679],"Unlimited*",{"label":681,"values":682},"US & Canada messaging",[679,679,679],{"label":684,"values":685},"Voicemail transcripts",[686,686,686],"✓",{"label":688,"values":689},"Sona AI agent",[690,690,690],"1,000 credits",{"label":692,"values":693},"AI call summaries + transcripts",[694,686,686],"-",{"label":696,"values":697},"Auto call recording",[694,686,686],{"label":699,"values":700},"Phone menus (IVR)",[694,686,686],{"label":702,"values":703},"Analytics and reporting",[694,686,686],{"label":705,"values":706},"HubSpot + Salesforce",[694,686,686],{"label":708,"values":709},"AI call tags",[694,694,686],{"label":711,"values":712},"Inbound phone support",[694,694,686],"Quo pricing is per-user per-month. Annual rates: Starter $15\u002Fuser, Business $23\u002Fuser (most popular), Scale $35\u002Fuser. Monthly rates are higher: Starter $19, Business $33, Scale $47. All plans include unlimited calling and messaging to US and Canadian numbers, voicemail transcripts, API access, email support, and Sona AI agent (1,000 free automation credits = 10 calls per month). SMS messaging requires Campaign Registry (TCR) registration: $19.50 one-time fee plus $1.50-$3\u002Fmonth per use case. International calling is an add-on at per-minute\u002Fper-message rates. Sona AI additional credits: $25\u002Fmo (40 calls), $49\u002Fmo (100 calls), $99\u002Fmo (250 calls), $199\u002Fmo (600 calls). 7-day free trial, cancel anytime. Pricing verified from quo.com\u002Fpricing, May 2026.",[715,720,724],{"name":716,"price":717,"price_unit":718,"desc":719},"Starter","$15","\u002F user \u002F mo · annual","Unlimited US\u002FCA calling and messaging, 1 number per user, voicemail transcripts, Sona AI (1,000 free credits), API, email support.",{"name":721,"price":722,"price_unit":718,"popular":649,"desc":723},"Business","$23","Everything in Starter plus AI call summaries and transcripts, group calling, call transfers, phone menus, analytics, auto recording, HubSpot and Salesforce, live chat support.",{"name":725,"price":726,"price_unit":718,"desc":727},"Scale","$35","Everything in Business plus AI call tags, dedicated onboarding support, priority live chat and email, inbound phone support (new).","https:\u002F\u002Fwww.quo.com\u002Fpricing",[730,731,732,733,734,735,736,737],"Shared team inbox for calls, texts, and voicemails - one business number, multiple team members handling conversations with full history visible to all, eliminating the coordination gap of using personal phones for business","Sona AI agent included on all plans - answers calls when the team is unavailable, collects customer information, and routes to the right person; 1,000 free automation credits (10 calls) included monthly with every subscription","4.7-star rating from 3,300+ verified reviews across app stores - among the highest user satisfaction scores in any business phone category, reflecting consistent experience quality across mobile and desktop","100% response rate on negative independent user reviews within 48 hours - the best response rate in the support tools category; the company actively addresses complaints rather than ignoring them","$15\u002Fuser\u002Fmonth annual entry is genuinely competitive - the Starter plan includes unlimited US and Canadian calling and messaging, voicemail transcripts, API access, and Sona AI on a per-user model with no conversation or seat caps","Business at $23\u002Fuser\u002Fmonth adds AI call summaries and transcripts, auto call recording, phone menus, analytics, and HubSpot + Salesforce integrations - capabilities that enterprise phone systems charge significantly more to include","Number porting free on setup - bring your existing business phone number to Quo with clear steps and support through the cutover process; no downtime required","Available on every major platform - iOS, Android, macOS, Windows, and web; the business number is available from any device without a hardware phone or on-premises PBX","The cleanest shared business phone for growing teams - calls, texts, and AI after-hours coverage from $15\u002Fuser\u002Fmonth","Quick Verdict",[741,742],"Quo (formerly OpenPhone) is a shared business phone system that gives teams one number and one inbox for calls, texts, and voicemails - so customers always reach someone and no conversation history is lost when an agent is unavailable. 90,000+ businesses use it, including Supabase, Keller Williams, Clipboard Health, 1-800-Got-Junk, and the Chicago Bears. The platform carries a 4.7-star rating from 3,300+ verified app store reviews. Sona, Quo's AI agent, answers calls when your team is unavailable, collects customer information, and routes calls - providing 24\u002F7 call coverage without a human on duty. The platform runs on iOS, Android, macOS, Windows, and web, so your business number is available from any device.","Quo is not a ticketing helpdesk - it handles phone calls, SMS messaging, and voicemails, not email tickets or live chat. Teams that use Quo typically pair it with an email-first helpdesk for a complete support stack. Pricing starts at $15\u002Fuser\u002Fmonth (annual) on the Starter plan, which includes unlimited calling and messaging to US and Canadian numbers. Business ($23\u002Fuser\u002Fmonth annual) is the most popular tier and adds AI call summaries, auto recording, CRM integrations, and phone menus. SMS messaging in the US requires a one-time Campaign Registry (TCR) registration fee of $19.50 plus $1.50-$3\u002Fmonth per use case - a standard carrier compliance cost that applies to all business SMS platforms. Quo responds to 100% of negative independent user reviews within 48 hours - the best response rate in the support category.",[],[745,752],{"slug":746,"name":747,"letter":748,"logo_class":749,"tagline":750,"score":558,"description":751},"help-scout","Help Scout","H","l-help-scout","Shared Inbox · Human-First · AI Answers · Free Plan · HIPAA","The email-first complement to Quo. Quo handles calls and SMS; Help Scout handles email and chat. Running both gives teams a complete customer communication stack - phone conversations in Quo, email conversations in Help Scout - with shared customer history available through CRM integrations.",{"slug":753,"name":754,"letter":430,"logo_class":755,"tagline":756,"score":757,"description":758},"freshdesk","Freshdesk","l-freshdesk","Helpdesk · Omnichannel · Freddy AI · 74K+ Businesses",7.3,"The broader helpdesk if you need ticketing, email, and phone in one platform. Freshdesk's Freshcaller integration covers voice alongside email and chat tickets - at the cost of more complexity and higher per-agent pricing than running Quo + a lightweight email helpdesk separately.",[760,767,773,780,787,793],{"num":761,"score":762,"h3":763,"paragraphs":764},"01 · Setup","4.4 \u002F 5","Business number ready in minutes, free number porting, 7-day trial - no hardware, no on-site setup",[765,766],"Setup starts at signup: choose a local or toll-free US or Canadian number (or start a port of your existing number), add team members, and the shared inbox is live. The entire process from account creation to receiving your first business call takes minutes on any device - iOS, Android, macOS, Windows, or web browser. The 7-day free trial requires no credit card commitment, with Quo sending a reminder before the trial ends. Number porting - bringing an existing business phone number to Quo - is included at no additional cost with guided steps and support through the cutover, minimizing downtime for businesses switching from another VoIP provider.","The 2-minute getting-started video linked on the pricing page reflects genuine product simplicity. Sona AI configuration - setting what Sona says when it answers, what information it collects, and how it routes calls - is done through the Quo dashboard without technical setup. Call flow builder allows routing rules by team, business hours, or inbound call type. Verified users consistently describe the setup experience as one of the product's strengths: 'Made juggling multiple business lines much easier. Staff don't have to have a separate phone.' Note that US SMS messaging requires a Campaign Registry (TCR) registration - a one-time $19.50 fee paid to a third-party agency for carrier compliance - before texts reach AT&T, T-Mobile, and Verizon reliably. This registration can take several business days and should be initiated at account creation.",{"num":768,"score":762,"h3":769,"paragraphs":770},"02 · Day-to-Day UX","Shared inbox with full conversation history - clean mobile and desktop apps that carry a 4.7-star rating from over 3,300 reviews",[771,772],"The core Quo workflow is a shared inbox: one business number, one team queue. Every call, text, and voicemail appears in the shared inbox with the full customer conversation history - the previous call transcript, prior texts, and voicemail recordings all visible before the next interaction. Team members can see who is handling which conversation, preventing the duplicate-response problem common when multiple people share a business phone. Business-tier users see AI call summaries immediately after each call: a brief text summary of what was discussed, any commitments made, and suggested next steps - reducing the post-call note-taking overhead for outbound sales and support teams.","The mobile apps (iOS and Android) carry the 4.7-star average that Quo highlights on its homepage. Verified users describe the interface as 'easy access,' 'easy to converse,' and a tool that lets staff communicate from any device without exposing personal phone numbers. The web and desktop apps (macOS, Windows) extend the same interface to non-mobile workflows. Call flow builder - configured through the Quo dashboard - handles routing: by team, by business hours, by specific inbound number. Sona AI answers when no team member is available, collecting the caller's name, reason for calling, and any other specified information, and routes based on the call content.",{"num":774,"score":775,"h3":776,"paragraphs":777},"03 · Feature Depth","4.0 \u002F 5","Solid VoIP with AI agent, team inbox, CRM integrations, and call recording - purpose-built for calls and texts, not ticketing",[778,779],"Quo's feature set covers the standard requirements for a shared business phone: unlimited calling and messaging to US and Canadian numbers, one dedicated number per user (shareable), voicemail with transcripts, call recording (Business and above), phone menus for IVR routing, call flow builder for team routing logic, and Sona AI for after-hours coverage and call routing. The Business tier's HubSpot and Salesforce integrations automatically log calls, transcripts, and SMS messages to the CRM contact record - eliminating manual logging for sales teams that live in their CRM. Analytics on Business and above cover missed calls, response times, and team activity - the metrics relevant to managing inbound phone operations.","Feature depth has a clear ceiling: Quo does not include email ticketing, knowledge base, live chat, or a customer-facing self-service layer. This is by design - Quo is a business phone system, not a full-service support platform. Teams that need both phone and email support typically run Quo alongside a helpdesk. The Quo API (included on all plans) enables custom integrations, webhook-driven workflows, and programmatic control over call handling and message retrieval - relevant for developers who want to embed Quo data in custom CRMs or reporting tools. Scale-tier AI call tags automatically categorize calls by topic, reason, or outcome - useful for analytics teams that want to understand call content patterns without manually reviewing recordings.",{"num":781,"score":782,"h3":783,"paragraphs":784},"04 · Customer Support","4.3 \u002F 5","100% response rate on negative reviews within 48 hours - the best vendor support responsiveness in the category",[785,786],"Quo responds to 100% of negative independent user reviews within 48 hours - the highest response rate in the support tools category. This is not a marginal differentiation: Freshdesk replies to a fraction of negative reviews, Zendesk at approximately 50%, Gorgias at 25%. Quo's 100% reply commitment reflects a company culture that treats every critical review as a service ticket rather than noise. Verified user reports describe support as 'quick and friendly,' 'quick response and resolved the problem,' and 'understanding when issues arise.' The priority live chat support on Business tier and inbound phone support on Scale reflect tiered service access that scales with subscription level.","The documented friction points in user feedback are account flagging and number porting issues. Quo flags accounts that show unusual call volume patterns - a policy designed to prevent spam but that affects legitimate businesses experiencing call volume growth or running marketing campaigns. Verified users describe the flagging experience as frustrating and disruptive when it occurs without clear explanation. Number porting issues - delays or complications bringing numbers from other carriers - appear in a portion of reviews, though Quo addresses these directly in replies. The company's responsiveness to these complaints suggests active escalation paths rather than systematic neglect.",{"num":788,"score":782,"h3":789,"paragraphs":790},"05 · Price-to-Value","$15\u002Fuser annual entry with AI agent included - the Business tier at $23 is where most teams find the right balance of features and cost",[791,792],"Quo's $15\u002Fuser\u002Fmonth annual starting price is competitive for a shared business phone system. At Starter, the plan includes unlimited US\u002FCanadian calling and messaging, a dedicated number, voicemail transcripts, API access, and Sona AI - a feature set that legacy business phone systems charge considerably more to provide without AI capabilities. The Business tier at $23\u002Fuser\u002Fmonth adds AI call summaries, auto recording, phone menus, analytics, and CRM integrations - capabilities that justify the $8\u002Fuser\u002Fmonth difference for teams that rely on call documentation and CRM logging. For a team of 5 agents on Business, the annual cost is $1,380 - a manageable investment for a professional shared business phone system.","The additional cost components require modelling: SMS messaging's TCR registration ($19.50 one-time + $1.50-3\u002Fmonth per use case) is an unavoidable carrier compliance fee that applies to all business SMS platforms, not a Quo-specific markup. International calling costs apply at per-minute rates beyond the included US\u002FCanadian coverage. Sona AI's 1,000 free credits (10 calls per month) are sufficient for light after-hours coverage; businesses with heavier AI call handling - overnight coverage for a high-volume inbound line - need to budget additional credits starting at $25\u002Fmonth for 40 calls. The total cost of a properly configured Quo deployment (Business plan + SMS setup + Sona credits for moderate volume) for a 5-person team runs approximately $200-250\u002Fmonth - competitive against traditional VoIP systems with fewer AI capabilities.",{"num":794,"score":795,"h3":796,"paragraphs":797},"06 · Data Portability","3.8 \u002F 5","API included, call recordings exportable, number porting both ways - CRM sync keeps business data out of Quo's walled garden",[798,799],"Quo includes API access on every plan - calls, messages, voicemails, and contacts are all accessible programmatically from the Starter tier upward. Call recordings (available on Business and above) are downloadable from the Quo dashboard and via API. Number porting out of Quo - taking your phone number with you when switching to another provider - follows the standard carrier porting process rather than any platform-specific restriction. The HubSpot and Salesforce integrations on Business and above mean that call logs, transcripts, and SMS threads are automatically written to your CRM records, keeping the substantive business data in your existing systems rather than exclusively in Quo.","Switching away from Quo primarily involves operational configuration rebuilding - call flows, Sona AI scripts, phone menu structures, and team routing logic are Quo-specific and need to be recreated on any new platform. The underlying business data - the call recordings, message history, and customer contact records - is portable through exports and CRM sync. One practical switching consideration: the Campaign Registry (TCR) registration for SMS is tied to your brand, not to Quo; if you switch to another SMS-capable business phone system, the TCR registration process starts over with a new one-time fee.",8.4,[802,803,804,805],"Your support operation is primarily email-based - Quo handles calls and SMS, not email tickets; teams that measure support by ticket resolution time, CSAT per ticket, or SLA on email response need a dedicated helpdesk","You handle frequent international calling beyond the US and Canada - Quo's core pricing covers North American calling; international calling at per-minute rates can add meaningful cost for globally active teams","You need a contact center with advanced agent management, call queuing for large teams, detailed workforce analytics, or inbound call center SLAs - Quo is designed for small-to-midsize teams, not enterprise contact center operations","Your team sends high volumes of SMS messages to customers - the Campaign Registry registration requirement and monthly messaging fees add cost and compliance overhead that becomes significant at scale","quo","tools\u002Fsupport\u002Fquo","We evaluated Quo's shared business phone, call routing, Sona AI agent, team inbox, and per-user pricing. Here's what 90,000+ businesses - including Supabase, Keller Williams, Clipboard Health, the Chicago Bears, and 1-800-Got-Junk - actually get from this formerly-OpenPhone platform.","Business Phone · Shared Inbox · AI","Try Free","https:\u002F\u002Fmy.quo.com\u002Fsignup",[813,814,688],"Free trial available","Shared phone + inbox","May 2026",false,"Best Business Phone System for SMBs - Shared Inbox, Sona AI, Exceptional Support Responsiveness","hGTbP6QdGexzmkn8HM-NSxjjSLYLb4nqjhsp25ls0Ac",[],[821,849,867,887,907,930,952,967,985],{"slug":334,"category":5,"name":333,"tagline":822,"letter":335,"logo_class":336,"score":338,"axes":823,"quick_verdict_paragraphs":846},"AI Voice · Voice Cloning · 70+ Languages",[824,828,830,834,838,842],{"key":606,"name":607,"desc":825,"score":826,"bar_pct":827},"Instant free account, TTS in 60 seconds, Studio + cloning from day one",4.5,90,{"key":612,"name":613,"desc":829,"score":609,"bar_pct":610},"Studio timeline editor, 70+ language voice library, transparent model switching",{"key":616,"name":617,"desc":831,"score":832,"bar_pct":833},"TTS 70+ langs, STT 98% accuracy, voice cloning, music + SFX gen, video creation, AI agents",4.6,92,{"key":146,"name":293,"desc":835,"score":836,"bar_pct":837},"Docs + community, live chat on paid, tier-scaled responsiveness",3.6,72,{"key":625,"name":626,"desc":839,"score":840,"bar_pct":841},"Free 10K credits full access, credit expiry on cancel, Pro $99 for PCM\u002F192kbps",4.2,84,{"key":629,"name":630,"desc":843,"score":844,"bar_pct":845},"REST API + JS\u002FPython SDKs, WebSocket streaming, 40+ integrations",4.1,82,[847,848],"ElevenLabs operates two platforms on a shared research foundation: ElevenCreative, an all-in-one workspace for generating speech, music, sound effects, and video, and ElevenAgents, a platform for deploying conversational AI agents with voice and chat capabilities. The TTS product line has evolved from a single text-to-speech model to a full audio research stack that includes Eleven v3 (the most expressive model, supporting laughing, whispering, and emotional instruction tags), Eleven Flash (75ms latency for real-time conversational applications), Eleven Multilingual v2 (consistency and lifelike quality across 70+ languages), and the Scribe v2 transcription model (98% accuracy with speaker diarization). Enterprise clients using the platform include Disney, Epic Games (Fortnite), Nvidia, Revolut, Meta, Cisco, Deutsche Telekom, and Ukraine's government, which is building public-service voice AI on the platform.","The free tier at 10,000 credits per month provides access to the full feature set - TTS, speech-to-text, sound effects, voice design, music, and image\u002Fvideo generation - with a 3-project limit in Studio and no commercial license. Starter at $6\u002Fmonth unlocks commercial licensing, instant voice cloning, 20 Studio projects, and music commercial use with 30,000 credits. Creator at $22\u002Fmonth (first month 50% off) adds professional voice cloning, which produces a higher-fidelity replica than instant cloning, with 121,000 credits. The credit model converts consistently: 1 text character = 1 credit for standard models, and each plan tier roughly triples the monthly allowance. The rollover policy is limited - unused credits roll over for up to two billing cycles on paid plans, but only while the subscription remains active and without downgrading; credits expire if you cancel or reduce your plan.",{"slug":364,"category":23,"name":363,"tagline":850,"letter":365,"logo_class":366,"score":338,"axes":851,"quick_verdict_paragraphs":864},"Calling · SMS · Inside Sales AI",[852,854,856,858,860,862],{"key":606,"name":607,"desc":853,"score":826,"bar_pct":827},"Account creation, pipeline config, email + calendar sync, calling setup",{"key":612,"name":613,"desc":855,"score":826,"bar_pct":827},"Inbox view, Smart Views, calling workflow, activity timeline, mobile app",{"key":616,"name":617,"desc":857,"score":832,"bar_pct":833},"Native calling, SMS, Power Dialer, workflows, AI tools, integrations",{"key":146,"name":293,"desc":859,"score":840,"bar_pct":841},"Email support, knowledge base, response quality, uptime reliability",{"key":625,"name":626,"desc":861,"score":28,"bar_pct":619},"Solo-to-Growth pricing gap, usage-based calling costs, tier progression",{"key":629,"name":630,"desc":863,"score":28,"bar_pct":619},"CSV export coverage, REST API, migration tooling, data ownership",[865,866],"Close is purpose-built for sales teams whose primary channel is the phone. Where most CRMs treat calling as an integration - a third-party dialer bolted on via Zapier or a separate vendor subscription - Close ships VoIP calling, SMS, call recording, voicemail drop, and a Power Dialer as native features on the same screen where reps log deals, set follow-ups, and send emails. The result is a CRM where the entire outbound workflow - call, log, send follow-up email, schedule next call, move pipeline stage - happens without switching applications. For high-volume inside sales teams, the elimination of context-switching between a dialer, an inbox, and a CRM is the measurable productivity gain that drives adoption.","Close's AI layer in 2025–2026 has raised the ceiling further. Chloe, the AI sales agent (free in beta on Growth and Scale plans), places calls, qualifies leads, books meetings, and follows up automatically - the kind of automation that previously required a separate outreach platform. AI Lead Summaries on Growth+ condense a lead's full activity history into a paragraph before a rep dials, eliminating the pre-call research step. The Meeting Notetaker transcribes and summarizes every Zoom, Teams, and Meet call on all plans. These are not shallow AI features bolted on after launch - they are architecturally integrated into the calling and pipeline workflow. The trade-off is pricing: the Solo plan ($9\u002Fseat\u002Fmonth, 1 user only) is a meaningful distance from Growth at $99\u002Fseat\u002Fmonth, and teams of two or more reps pay $99\u002Fseat from day one.",{"slug":397,"category":45,"name":396,"tagline":868,"letter":398,"logo_class":399,"score":401,"axes":869,"quick_verdict_paragraphs":884},"Print-on-Demand · 1,300+ Products",[870,872,874,876,878,882],{"key":606,"name":607,"desc":871,"score":826,"bar_pct":827},"Account creation, store connection, first product published",{"key":612,"name":613,"desc":873,"score":844,"bar_pct":845},"Product creator, mockup generator, order dashboard",{"key":616,"name":617,"desc":875,"score":826,"bar_pct":827},"Product catalog breadth, provider network, integrations, AI mockups",{"key":146,"name":293,"desc":877,"score":844,"bar_pct":845},"24\u002F7 support coverage, Sellers Club PRO mentorship, community resources",{"key":625,"name":626,"desc":879,"score":880,"bar_pct":881},"Free plan scope, Premium discount ROI, no-inventory business model",4.8,96,{"key":629,"name":630,"desc":883,"score":844,"bar_pct":845},"Product export, order history, multi-platform publishing",[885,886],"Printify is the largest print-on-demand marketplace by provider count - 90+ print providers across 140+ facilities in 209 countries means you can source the same product from multiple competing suppliers and pick whichever combination of price, location, and quality best fits your customer base. The free plan gives you unlimited product designs, 5 connected stores, and full access to every integration (Shopify, Etsy, eBay, WooCommerce, and more) at $0 forever. There's no inventory, no upfront investment, and no minimum order - you pay only when a customer buys. At 10M+ merchants and 60M+ orders completed, the platform infrastructure is proven at scale.","The trade-off relative to single-provider platforms is consistency. Because you're choosing from competing external suppliers rather than one in-house production network, print quality, packaging, and shipping times vary by provider. A t-shirt from Provider A in the US may print differently than the same product from Provider B - and customers don't see those differences until after the order ships. Managing provider selection, sample ordering, and quality control is the operational overhead that single-provider platforms eliminate. Premium at $24.99\u002Fmonth (annual) adds up to 33% product discounts, which directly improves your margin on every sale.",{"slug":429,"category":60,"name":428,"tagline":888,"letter":430,"logo_class":431,"score":433,"axes":889,"quick_verdict_paragraphs":904},"Invoicing · Time tracking",[890,892,894,898,900,902],{"key":606,"name":607,"desc":891,"score":826,"bar_pct":827},"Time to first invoice, setup complexity, import tools",{"key":612,"name":613,"desc":893,"score":880,"bar_pct":881},"Invoice creation, navigation, mobile app quality",{"key":616,"name":617,"desc":895,"score":896,"bar_pct":897},"Reporting, inventory, payroll, integrations",3.9,78,{"key":146,"name":293,"desc":899,"score":840,"bar_pct":841},"Response time, channels, help quality",{"key":625,"name":626,"desc":901,"score":28,"bar_pct":619},"What you get per dollar vs. category average",{"key":629,"name":630,"desc":903,"score":826,"bar_pct":827},"Export options, lock-in risk, migration ease",[905,906],"FreshBooks is the **best invoicing software for freelancers, consultants, and small service businesses** billing by the hour or project. It wins on setup speed (under 10 minutes to first invoice), a genuinely polished client-facing experience, and built-in time tracking that converts to invoices in one click. Payments include cards, ACH, Apple Pay, Google Pay, and Buy Now Pay Later out of the box - no third-party payment setup needed.","Where it loses: inventory management is absent at every tier, the 5-client cap on Lite hits fast, and payroll is a $40\u002Fmonth add-on. If you carry physical stock, need W-2 payroll built in, or your CPA insists on a specific accounting platform - a full accounting suite is probably the right call. For everyone else billing clients for their time? FreshBooks wins cleanly.",{"slug":463,"category":77,"name":462,"tagline":908,"letter":464,"logo_class":465,"score":467,"axes":909,"quick_verdict_paragraphs":926},"Visual Web Platform · CMS · AI",[910,912,914,916,920,922],{"key":606,"name":607,"desc":911,"score":28,"bar_pct":619},"Fast with AI builder and templates, steepens for CMS, interactions, responsive",{"key":612,"name":613,"desc":913,"score":622,"bar_pct":623},"Pixel-precise CSS, GSAP animations, Figma import, component systems",{"key":616,"name":617,"desc":915,"score":826,"bar_pct":827},"Visual CMS, e-commerce, A\u002FB testing, localization, MCP server",{"key":146,"name":293,"desc":917,"score":918,"bar_pct":919},"Email only, 48-hour SLA, Webflow University, 2,000+ certified partners",3.5,70,{"key":625,"name":626,"desc":921,"score":918,"bar_pct":919},"Free Starter; plans from $15\u002Fmo; Optimize add-on from $299\u002Fmo",{"key":629,"name":630,"desc":923,"score":924,"bar_pct":925},"Code export on paid (one-way); CMS data export per collection",3,60,[927,928,929],"Webflow gives design and marketing teams the ability to build, host, and manage production websites without filing a dev ticket for every change. The visual canvas maps directly to HTML and CSS - which means there are no hidden abstractions, no template constraints, and no surprises in responsive behavior. What you see in the editor is what ships. For teams where design fidelity is a competitive advantage, this distinction outweighs almost every other platform trade-off.","The platform has expanded well beyond its visual builder origins. The CMS handles structured content at scale across blogs, landing pages, and marketing sites; Webflow AI generates page sections that inherit your existing design system; and the Webflow Cloud layer supports deployable web apps alongside static sites. Enterprise teams get publishing workflows, branching, approvals, AEO tooling, and granular permissions - while agencies manage multi-client workspaces with delegated billing backed by 2,000+ certified partners.","The main friction points are consistent across independent reviews: the editor has a real learning curve that requires understanding layout and CSS concepts before it clicks; pricing escalates quickly once you add e-commerce, the Optimize add-on, extra bandwidth, or workspace seats; and code export comes with meaningful limitations - forms stop working, CMS requires per-collection export, and exported code cannot be reimported. Teams building long-term should factor platform dependency into their evaluation explicitly.",{"slug":491,"category":92,"name":490,"tagline":931,"letter":492,"logo_class":493,"score":338,"axes":932,"quick_verdict_paragraphs":949},"Email · Automation · AI",[933,935,937,941,943,945],{"key":606,"name":607,"desc":934,"score":840,"bar_pct":841},"Time to first send, template quality, domain authentication",{"key":612,"name":613,"desc":936,"score":622,"bar_pct":623},"Automation builder, campaign editor, AI sidebar usability",{"key":616,"name":617,"desc":938,"score":939,"bar_pct":940},"Automation power, AI features, channels, integrations",4.7,94,{"key":146,"name":293,"desc":942,"score":622,"bar_pct":623},"Response time, channels, documentation quality",{"key":625,"name":626,"desc":944,"score":28,"bar_pct":619},"What you get per dollar vs. contact count scaling",{"key":629,"name":630,"desc":946,"score":947,"bar_pct":948},"Contact export, automation migration, lock-in risk",3.7,74,[950,951],"ActiveCampaign is the most capable marketing automation platform at the SMB price point. Its 950+ pre-built automation recipes, unlimited workflow actions from Plus ($49\u002Fmo), and the Active Intelligence AI layer give growth-stage teams enterprise-grade automation without enterprise overhead. Predictive sending, AI-suggested segments, and deep ecommerce integrations are capabilities most competitors gate to their top tiers - ActiveCampaign surfaces them from the Pro plan.","Where it loses: the Starter plan's 5-action automation cap is genuinely restrictive - most real welcome sequences hit the ceiling by step 4. Pricing scales by contact count, not just users, so a 20,000-contact list on Plus costs $224\u002Fmonth, not $49. SMS and WhatsApp are separate add-ons, not bundled into base plan pricing. Teams that just need broadcast newsletters will find lighter tools more cost-effective.",{"slug":522,"category":112,"name":521,"tagline":953,"letter":523,"logo_class":524,"score":526,"axes":954,"quick_verdict_paragraphs":964},"Boards · Timelines · Automations",[955,957,959,961,962,963],{"key":606,"name":607,"desc":956,"score":832,"bar_pct":833},"Time to first board, template quality, import tools",{"key":612,"name":613,"desc":958,"score":826,"bar_pct":827},"Board navigation, views, mobile app quality",{"key":616,"name":617,"desc":960,"score":622,"bar_pct":623},"Automations, integrations, reporting, views",{"key":146,"name":293,"desc":899,"score":28,"bar_pct":619},{"key":625,"name":626,"desc":901,"score":896,"bar_pct":897},{"key":629,"name":630,"desc":903,"score":632,"bar_pct":633},[965,966],"Monday.com is the **most adaptable project management tool in the mid-market** - it works as a PM tool, a CRM, an HR tracker, a marketing calendar, and a client portal without needing separate software for each. The multi-column board system lets you build any workflow in under an hour using 200+ templates. Visual dashboards, timeline\u002FGantt, and 25,000 automations\u002Fmonth on the Pro plan give growing teams room to scale without switching tools.","Where it loses: the 3-seat minimum means solo users and 2-person teams pay for unused seats. Seat buckets jump in increments of 5 after the first 3, so odd-sized teams overpay. Automations and integrations are capped at 250\u002Fmonth on Basic and Standard - too low for teams relying heavily on automated workflows. If your team is structure-first with deep dependency chains and OKR tracking, a more opinionated tool may suit you better.",{"slug":554,"category":134,"name":553,"tagline":968,"letter":555,"logo_class":556,"score":558,"axes":969,"quick_verdict_paragraphs":982},"Password Manager · Watchtower · SSO",[970,972,974,976,978,980],{"key":606,"name":607,"desc":971,"score":609,"bar_pct":610},"Trial availability, vault import, cross-platform deployment",{"key":612,"name":613,"desc":973,"score":840,"bar_pct":841},"Vault interface, autofill reliability, mobile quality",{"key":616,"name":617,"desc":975,"score":832,"bar_pct":833},"Secret types, developer tools, admin controls, SSO",{"key":146,"name":293,"desc":977,"score":836,"bar_pct":837},"Response channels, SLA quality, help documentation",{"key":625,"name":626,"desc":979,"score":844,"bar_pct":845},"Per-seat cost, flat team pricing, family plan inclusion",{"key":629,"name":630,"desc":981,"score":844,"bar_pct":845},"Export formats, provisioning integrations, API access",[983,984],"1Password is the **best business password manager for most companies** - 180,000+ organizations including Slack, Canva, Salesforce, and IBM trust it, the flat $19.95\u002Fmonth Teams Starter Pack covers up to 10 members, and Watchtower breach monitoring flags weak, reused, and compromised credentials continuously. SSH key management and SIEM streaming extend it naturally into developer security workflows that no competing password manager matches.","Where it loses: no permanent free tier, autofill has documented edge cases on non-standard login pages, and support for complex account-access issues can run weeks. Teams with U.S. federal government or FedRAMP requirements should look at Keeper. For every other team picking a business password manager in 2026, 1Password is the default recommendation.",{"slug":584,"category":146,"name":583,"tagline":986,"letter":585,"logo_class":586,"score":338,"axes":987,"quick_verdict_paragraphs":1000},"Business Phone · Contact Center · AI",[988,990,992,994,996,998],{"key":606,"name":607,"desc":989,"score":840,"bar_pct":841},"Hands-on setup assistance on all plans, 24\u002F7 support from day one, quick provisioning",{"key":612,"name":613,"desc":991,"score":622,"bar_pct":623},"Intuitive platform, one inbox for all channels, mobile + desktop + browser, clean UI",{"key":616,"name":617,"desc":993,"score":832,"bar_pct":833},"UCaaS + CCaaS + social + reviews + AI + video + journey orchestration - broadest in category",{"key":146,"name":293,"desc":995,"score":609,"bar_pct":610},"24\u002F7 phone\u002Femail\u002Fchat on all plans; named onboarding specialists; strong verified record",{"key":625,"name":626,"desc":997,"score":622,"bar_pct":623},"Transparent pricing; Core $15 is genuine entry; Engage $25 bundles call center + live chat",{"key":629,"name":630,"desc":999,"score":896,"bar_pct":897},"CRM integrations (add-on), API, 99.999% uptime reduces migration urgency",[1001,1002],"Nextiva is a unified communications and customer experience platform - it combines business phone (UCaaS), contact center (CCaaS), live chat, social media management, and AI automation in one subscription. 100,000+ businesses use it, powering over 1 million users and billions of interactions annually. The company is headquartered in Scottsdale, Arizona (founded 2008), backed by Goldman Sachs at a $2.7 billion valuation. Pricing is transparent and per-user: Core at $15\u002Fuser\u002Fmonth covers voice, SMS, video meetings, and team chat; Engage at $25\u002Fuser\u002Fmonth adds inbound call center, live chat, toll-free numbers, and social media management; Scale at $75\u002Fuser\u002Fmonth includes the full AI suite including real-time transcription, NextIQ AI Answer Assist, supervisor monitoring, and full contact center with journey orchestration. XBert, Nextiva's AI Receptionist, handles calls, texts, and chats autonomously 24\u002F7 as an add-on across all plans. 99.999% uptime SLA, SOC2 certified, ISO 27001, and HIPAA compliant.","Nextiva's most unusual characteristic is its verified user satisfaction record. With over 8,000 verified reviews and a 4.6\u002F5 score across a large, authentic review base, Nextiva stands out in a category where most comparable platforms score significantly lower. The AI summary of those reviews highlights: staff consistently described as helpful, knowledgeable, and patient; onboarding and setup described as smooth and methodical; exceptional customer service with representatives who go above and beyond. 24\u002F7 phone, email, and chat support is included on every plan - not a premium tier feature. Documented friction includes response time delays during peak periods and occasional sales process misrepresentation where features did not work as described after purchase.",[1004,1006,1012],{"slug":584,"name":583,"logo_class":586,"letter":585,"tagline":986,"score":338,"subtitle":1005,"category":146},"We evaluated Nextiva's unified business phone, contact center, social media management, AI receptionist, and customer experience platform. Here's what 100,000+ businesses - from Aqua-Tots Swim Schools to Hyundai's 968 global dealerships - actually get from 17 years of award-winning communications infrastructure.",{"slug":1007,"name":1008,"logo_class":1009,"letter":430,"tagline":1010,"score":558,"subtitle":1011,"category":146},"freshservice","Freshservice","l-freshservice","ITSM · Service Desk · Freddy AI","We evaluated Freshservice's IT service desk, incident and change management, ITAM, ITOM, enterprise service management, and Freddy AI capabilities. Here's what IT teams at Databricks, the Kansas City Chiefs, the University of Oxford, Marvel, AMC Theatres, and RingCentral actually get.",{"slug":746,"name":747,"logo_class":749,"letter":748,"tagline":1013,"score":558,"subtitle":1014,"category":146},"Shared Inbox · AI Answers","We evaluated Help Scout's shared inbox, Beacon chat widget, Docs knowledge base, AI Answers agent, and per-user pricing. Here's what teams at Mixmax, Gusto, Buffer, Vimeo, BetterHelp, and Litmus - and 12,000+ businesses globally - actually get.",[1016,1018,1020,1022,1023,1025,1027,1029,1031,1033,1035,1037,1039,1041,1042,1044,1046,1048,1050,1052,1054,1056,1058,1060,1062,1064,1066,1068,1070,1072,1074,1076,1078,1080,1082,1084,1086,1087,1089,1091,1093,1095,1097,1099,1101,1103,1105,1107,1109,1110,1112,1114,1116,1118,1120,1122,1124,1126,1128,1130,1132,1134,1136,1138,1140,1142,1144,1146,1148,1150,1152,1154,1155,1157,1158,1160,1162,1164,1166,1168,1170,1172,1174,1176,1178,1180,1182,1184,1186,1188,1190,1192,1194,1196,1198,1200,1202,1204,1206,1208,1210,1212,1213,1215,1217,1219,1221,1223,1225,1227,1229,1231,1232,1234,1236,1238,1240,1242,1244,1246,1248,1250,1252,1254,1256,1258,1259,1260,1262,1263,1264,1266,1267,1269,1271,1273,1275,1277],{"slug":1017,"category":5},"adcreative",{"slug":1019,"category":5},"browse-ai",{"slug":1021,"category":5},"castmagic",{"slug":334,"category":5},{"slug":1024,"category":5},"flowith",{"slug":1026,"category":5},"hume-ai",{"slug":1028,"category":5},"jasper",{"slug":1030,"category":5},"mindstudio",{"slug":1032,"category":5},"murf-ai",{"slug":1034,"category":5},"omniseo",{"slug":1036,"category":5},"quillbot",{"slug":1038,"category":5},"synthflow",{"slug":1040,"category":23},"apollo",{"slug":364,"category":23},{"slug":1043,"category":23},"cognism",{"slug":1045,"category":23},"databox",{"slug":1047,"category":23},"dripify",{"slug":1049,"category":23},"folk",{"slug":1051,"category":23},"instantly",{"slug":1053,"category":23},"lemlist",{"slug":1055,"category":23},"lusha",{"slug":1057,"category":23},"nutshell",{"slug":1059,"category":23},"pipedrive",{"slug":1061,"category":23},"reply-io",{"slug":1063,"category":23},"rocketreach",{"slug":1065,"category":23},"salesflare",{"slug":1067,"category":23},"seamless",{"slug":1069,"category":23},"streak",{"slug":1071,"category":23},"waalaxy",{"slug":1073,"category":23},"zoominfo",{"slug":1075,"category":45},"bidx",{"slug":1077,"category":45},"datahawk",{"slug":1079,"category":45},"gelato",{"slug":1081,"category":45},"goflow",{"slug":1083,"category":45},"katana",{"slug":1085,"category":45},"mrpeasy",{"slug":397,"category":45},{"slug":1088,"category":45},"sellfy",{"slug":1090,"category":45},"shipbob",{"slug":1092,"category":45},"shippo",{"slug":1094,"category":45},"spocket",{"slug":1096,"category":45},"subbly",{"slug":1098,"category":45},"teikametrics",{"slug":1100,"category":60},"adp",{"slug":1102,"category":60},"airwallex",{"slug":1104,"category":60},"bill",{"slug":1106,"category":60},"deel",{"slug":1108,"category":60},"dext",{"slug":429,"category":60},{"slug":1111,"category":60},"gusto",{"slug":1113,"category":60},"melio",{"slug":1115,"category":60},"papaya-global",{"slug":1117,"category":60},"payoneer-wfm",{"slug":1119,"category":60},"playroll",{"slug":1121,"category":60},"quickbooks",{"slug":1123,"category":60},"synder",{"slug":1125,"category":60},"tax1099",{"slug":1127,"category":60},"wave",{"slug":1129,"category":60},"xero",{"slug":1131,"category":77},"activepieces",{"slug":1133,"category":77},"databricks",{"slug":1135,"category":77},"emergent",{"slug":1137,"category":77},"gitlab",{"slug":1139,"category":77},"glide",{"slug":1141,"category":77},"idrive",{"slug":1143,"category":77},"mongodb",{"slug":1145,"category":77},"netlify",{"slug":1147,"category":77},"plesk",{"slug":1149,"category":77},"proton",{"slug":1151,"category":77},"softr",{"slug":1153,"category":77},"tresorit",{"slug":463,"category":77},{"slug":1156,"category":77},"webydo",{"slug":491,"category":92},{"slug":1159,"category":92},"amplitude",{"slug":1161,"category":92},"brevo",{"slug":1163,"category":92},"canva-enterprise",{"slug":1165,"category":92},"getresponse",{"slug":1167,"category":92},"instapage",{"slug":1169,"category":92},"kit",{"slug":1171,"category":92},"later",{"slug":1173,"category":92},"leadpages",{"slug":1175,"category":92},"manychat",{"slug":1177,"category":92},"marketerhire",{"slug":1179,"category":92},"moosend",{"slug":1181,"category":92},"pandadoc",{"slug":1183,"category":92},"similarweb",{"slug":1185,"category":92},"socialbee",{"slug":1187,"category":92},"surfer",{"slug":1189,"category":92},"unbounce",{"slug":1191,"category":112},"airtable",{"slug":1193,"category":112},"asana",{"slug":1195,"category":112},"backlog",{"slug":1197,"category":112},"beautiful-ai",{"slug":1199,"category":112},"clickup",{"slug":1201,"category":112},"gamma",{"slug":1203,"category":112},"jibble",{"slug":1205,"category":112},"lindy",{"slug":1207,"category":112},"livestorm",{"slug":1209,"category":112},"meetgeek",{"slug":1211,"category":112},"miro",{"slug":522,"category":112},{"slug":1214,"category":112},"motion",{"slug":1216,"category":112},"office-timeline",{"slug":1218,"category":112},"prezi",{"slug":1220,"category":112},"reclaim",{"slug":1222,"category":112},"sanebox",{"slug":1224,"category":112},"timedoctor",{"slug":1226,"category":112},"todoist",{"slug":1228,"category":112},"toggl",{"slug":1230,"category":112},"wrike",{"slug":554,"category":134},{"slug":1233,"category":134},"bitdefender",{"slug":1235,"category":134},"copla",{"slug":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